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Ordering deadlines and completion times - summertime: Our home page for each school shows an ordering deadline for the start of the ensuing term. Dates are based on the school's start date and the complexity of its uniform. Although we are usually able to fill orders within two weeks of the date we receive them, we cannot assure that to be true during the months of August and September. Therefore, in order to be sure that you will get the color selection you prefer, please place your order early. An on-campus fitting is strongly recommended for those who are new to our uniform or have had a significant growth spurt since their last purchases
Ordering deadlines and completion times - during the term: Uniforms can be purchased or ordered directly from 3K Productions while we are on campus (we bring stock to sell during the term), or through this Internet site, or through the US mail. Orders can also be dropped off at your school's front office and will be held there for us until our next on-campus date. Estimated completion dates are typically within two weeks of receipt, often sooner.
Rain cancellations: At schools where we set up on outside tables, on-campus sale dates are canceled during inclement weather (rain or the forecast of rain). Indoor sales are not affected.
Payment options: No order begins processing without payment. 3K Productions uses PayPal's secure payment services for online orders. On-campus orders may be paid with cash, check, MasterCard, Visa, or money order. Mail orders are accepted with check or money orders only. Front office orders can be paid with cash, check or money orders. No phone or faxed orders.
Delivery: If the (free) school delivery option is chosen, it is the customer's responsibility to pick the order up at a regularly scheduled school sale. Items will be donated to a charitable cause if not picked up within six months. Our on-campus dates are available on this website and in your school's front office. From July through October, we cannot accommodate requests to have garments for one school brought to another school's campus. Orders with paid shipping will be shipped promptly when the order is ready.
Shrinkage: Please be advised that apparel with cotton contents is subject to shrinkage.
It is the nature of the goods. Even poly/cotton blends may have small shrinkage rates (3%-5%); please take this into consideration when choosing sizes.
100% cotton garments are likely to shrink considerably, primarily in the length (5%-10% on average). Again, please factor this in when choosing sizes.
Items will not be exchanged or refunded due to normal shrinkage.
Washing instructions: Please refer to the care instructions listed for each garment.
Do not bleach any embroidered polo shirts or sweatshirts (even white ones), as the embroidery thread will fade and discolor.
Return policy: In accordance with school uniform industry standards, only items that are in brand new condition (i.e. unworn, unwashed, unaltered and with tags intact) are accepted for refunds or exchanges and must be returned within 60 days of purchase or 30 days from the start of a new term, whichever is longer.
Returns are not accepted without prior authorization - please call 818 831-1998 for authorization.
Merchandise received past the deadline will be subject to a 25% restocking fee.
Customized items or specialty sizes cannot be returned or exchanged.
Factory damages: Although we carefully inspect our products, occasional factory damages may slip through. Factory damages will be repaired or replaced a.s.a.p. with identical items only (same size, same color).
Dishonored check policy: We know our school families to be people with high moral standards and great integrity. However, we do occasionally receive checks with insufficient funds to cover them. In such cases, please be advised that returned checks will not be redeposited. All charges must be paid in cash or money order. Additional fees will be added to the face amount to cover bank charges and handling fees. Any returned check that is not fully repaid immediately, including lawfully imposed additional fees, will be reported to your school's administration as well as being promptly turned over to the Los Angeles District Attorney's office for prosecution.
We reserve the right to refuse service to anyone.
